Uncollected Child

Uncollected Child


Policy statement

In the event that a child is not collected by an authorised adult by their expected collection time, we put into practice agreed procedures. The child will receive a high standard of care in order to cause as little distress as possible.


We inform parents/carers of our procedures so that, if they are unavoidably delayed, they will be reassured that their children will be properly cared for.



§        Parents are asked to provide the following specific information when their child starts attending SKIPS, which is recorded on our Registration Form:

-          Home address and telephone number - if the parents do not have a telephone, an alternative number must be given, perhaps a neighbour or close relative.

-          Place of work, address and telephone number (if applicable).

-          Mobile telephone number (if applicable).

-          Names, addresses, telephone numbers of adults who are authorised by the parents to collect their child from the setting, for example a childminder or grandparent.

-          Who has parental responsibility for the child.

-          Information about any person who does not have legal access to the child will be recorded.

§        On occasions when parents, or the persons normally authorised to collect the child, are not able to collect the child, they provide us with written details of the name of the person and a password is provided.

§        When an authorised person collects for the first time, we also ask parents to provide them with a password, so we can confirm their identity.

§        Parents are informed that if they are not able to collect the child as planned, they must inform us so that we can begin to take back-up measures. Our contact telephone number is 07704525312.

§        If a child is not collected at their expected collection time, we follow the procedures below: (expected times are as follows – morning session 11:45am, lunch club 12:25, afternoon session 3:30pm and tea time club 6:00pm)

-          The child’s file or permission to collect folder is checked for any information about changes to the normal collection routines.

-          If no information is available, parents/carers are contacted at home or at work.

-          If this is unsuccessful, the adults who are authorised by the parents to collect their child - and whose telephone numbers are recorded on the Registration Form - are contacted.

-          All reasonable attempts are made to contact the parents or nominated carers.

-          The child does not leave the premises with anyone other than those named on the Registration Form or in their file, unless given a password by the setting via the parent.

-          If no-one collects the child within one hour of their expected collection time and there is no-one who can be contacted to collect the child, we apply the procedures for uncollected children.

-          We contact the local authority children’s social care team:

·                      0345 050 7666 (MASH)              North LCSS 0345 241 2703



-        Or the out of hours duty officer (where applicable):

·                       Emergency Duty Team – 0800 833 408



-          The child stays at the setting with two members of staff, one of which will be the supervisor or deputy, until the child is safely collected either by the parents or by a social care worker.

-          Social care will aim to find the parent or relative. If they are unable to do so, the child will become looked after by the local authority.

-          Under no circumstances will we go to look for the parent, nor leave the setting premises with the child. In the case of Tea Time Club, we will negotiate with the school to ensure the setting remains open.

-          We ensure that the child is not anxious and we do not discuss our concerns in front of them.

-          A full written report of the incident is recorded in the child’s file.

§         Depending on circumstances, we reserve the right to charge parents for the additional hours worked.

§         Ofsted may be informed:


0300 123 1231